Privacy Policy for Rapifi

Rapifi Services India Pvt. Ltd. (“Rapifi”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect the information you provide when you use our platform, website, applications, or services (collectively, the “Services”).

1. Information We Collect

a) Personal Information

• Name, mobile number, email address, business name, and address
• Government-issued identification (e.g., PAN, Aadhaar)
• Banking details (e.g., account number, IFSC code)
• KYC documentation

b) Transactional Data

• Details of pay-in and payout transactions
• Amounts, time stamps, recipient details, UTR/reference numbers

c) Usage & Technical Data

• IP address, device information, browser type
• Cookies and tracking technologies (used for analytics and user experience)
• Log files of activities performed on the platform

2. How We Use Your Information

• To verify your identity and comply with KYC/AML laws
• To facilitate payout and pay-in services
• To provide customer support and respond to inquiries
• To improve platform functionality and user experience
• To send notifications, alerts, or updates
• To detect and prevent fraud, unauthorized access, and illegal activities
• To comply with applicable legal obligations

3. Data Sharing and Disclosure

We do not sell your data. However, we may share your information with:

• Banks, payment gateways, and financial institutions to process transactions
• Service providers and partners who assist in our operations
• Regulatory authorities, law enforcement, or government bodies, when required by law
• Auditors, consultants, and legal advisors, under strict confidentiality

4. Data Retention

We retain your personal and transactional data for as long as it is necessary to provide our services and comply with applicable regulations, including audit, tax, and legal requirements.

5. Security of Your Data

We implement robust security measures including:

• End-to-end encryption of sensitive data
• Secure socket layer (SSL) protection
• Access control and role-based data restrictions
• Regular vulnerability scanning and audits

However, no system is completely secure. You are responsible for keeping your login credentials confidential.

6. Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience. You may control or disable cookies through your browser settings, but some features may not function correctly.

7. Your Rights

You have the right to:

• Access and correct your personal information
• Withdraw consent for non-essential data usage
• Request deletion of your data, subject to compliance limitations
• Lodge a complaint with a data protection authority (if applicable)

To exercise these rights, please contact us using the details below.

8. Third-Party Services

Our Services may contain links to third-party platforms. We are not responsible for their privacy practices. We encourage you to read their privacy policies before engaging with them.

9. Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or platform notifications. Continued use of our Services after changes indicates your consent.