Refund Policy for Rapifi

At Rapifi Services India Pvt. Ltd. ("Rapifi", "we", "our", or "us"), we are committed to providing secure and reliable digital payment services. This Refund Policy outlines the terms under which refunds may be issued for transactions processed through our platform.

1. General Policy

Rapifi acts as a technology service provider that enables businesses to perform payout and pay-in transactions. Once a transaction is processed successfully, it is non-reversible and non-refundable, except under certain exceptional circumstances outlined below.

2. Refund Eligibility

Refunds may be considered only under the following situations:

• Transaction failure: If a transaction initiated through our platform fails due to a technical issue or is not completed by the recipient bank or payment gateway.
• Duplicate transaction: If a customer or client mistakenly initiates the same transaction more than once.
• Incorrect deduction: If funds are debited from your account without a corresponding successful transaction confirmation.
• Unauthorized transactions: If a transaction is proven to have been made fraudulently or without user consent, subject to investigation.

3. Non-Refundable Cases

No refunds shall be processed for the following:

• Transactions successfully processed to the intended beneficiary.
• Incorrect beneficiary details provided by the user (e.g., wrong account number, IFSC, UPI ID).
• Delay in settlement due to banking system downtime or holidays.
• Reversals outside Rapifi's control (e.g., recipient-side failure to accept funds).
• Chargebacks or refund requests without valid documentation.

4. Refund Request Process

To initiate a refund request:

Email us at [email protected] with the subject line: Refund Request – [Transaction ID].

Include:

• Business name
• Date and time of transaction
• Transaction ID/reference number
• Amount involved
• Reason for the refund request

Our support team will acknowledge your request within 2 business days and may request additional documentation.

5. Investigation and Resolution

• All refund requests will be thoroughly investigated.
• We may coordinate with banks, payment gateways, or financial institutions to verify the claim.
• The refund process may take 5 to 15 business days depending on the nature of the issue.
• If approved, the refund will be credited back to the original source account or as mutually agreed.

6. Dispute Resolution

• Users must notify us within 3 days of the disputed transaction.
• Rapifi reserves the right to make the final decision after internal review and third-party (bank/gateway) validation.

7. Policy Updates

We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective once posted on our website.

8. Contact Information

For questions, complaints, or to file a refund request, contact: Rapifi Services India Pvt. Ltd.